Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@ironholdsupply.co. Please note that returns will need to be sent to the following address: Atelier Ironhold inc. / Ironhold Workshop inc., 94 route 263 sud, Saint-Norbert-d'Arthabaska, QC G0P 1B0, Canada

If your return is accepted, we will send you instructions on how and where to send your package. Return shipping costs are your responsibility, except where the item is defective, damaged in transit, or is not the item you ordered — in those cases we will provide a prepaid return label at our expense. Items sent back to us without first requesting a return will not be accepted.

Original shipping charges are not refunded. Where import duties, taxes or customs clearance fees were charged to you by a carrier or by a customs authority, those amounts are not refunded by us; depending on your country, you may be able to recover them directly from your customs authority once the goods have been returned. Where we paid those charges on your behalf — as we currently do for shipments to the United States — they were not part of the price you paid and are not refundable to you.

You can always contact us for any return question at info@ironholdsupply.co.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, including custom, made-to-order or personalized products, and any product that has been installed, mounted, drilled, cut, painted, powder-coated, polished or otherwise modified. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Where you exercise this right, you bear the direct cost of returning the goods, unless the item is defective, damaged in transit, or is not the item you ordered.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@ironholdsupply.co.