Shipping policy
SHIPPING & HANDLING POLICY
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All orders are usually processed within 48-72 hours after your order has been placed.
You will typically receive a shipping notification Email or SMS within 48-72 hours after your order is placed. It will include your tracking number.
We ship UPS. You can track your package on the UPS website using the tracking number included in your shipping notification.
North America orders usually take 5-7 business days to be delivered. Internationals & overseas deliveries can take anywhere from 7-16 days. In the event a part you ordered isn't in stock; We will inform you of the production time.
US & INTERNATIONAL ORDERS
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All US and international orders are subject to clearance by customs, which may cause a delay in the delivery of your package. We can neither influence nor predict how long a customs inspection will take.
United States — duties and tariffs paid by us. Orders shipped to the United States, whether placed by a business or by an individual, are shipped on a delivered-duty-paid basis: we pay the applicable import duties, tariffs and customs clearance fees. You pay only the price of your order and the shipping charge shown at checkout. You should not be asked for any additional payment on delivery; if a carrier requests one, please contact us at info@ironholdsupply.co before paying it. We may change this practice for future orders; the terms that apply to your order are those shown at checkout at the time you place it.
All other destinations outside Canada. Orders are shipped on a delivered-at-place basis: import duties, taxes and customs clearance fees are the responsibility of the purchaser and are payable to the carrier or to the customs authority of the destination country.
Refused, unclaimed or abandoned shipments. If you refuse delivery of a shipment, or a shipment is returned to us as unclaimed or abandoned, or because import charges were not paid, we will refund the price of the goods less the outbound shipping cost, the cost of returning the shipment to us, and any duties, taxes or clearance fees we paid or were charged, none of which are recoverable by us. A shipment seized or destroyed by a customs authority cannot be refunded.